Location: Gzira, MaltaReports to: Team LeaderDepartment: Customer ServiceHours of work: 40 hours per week on a shift basis including weekends
Description of role:
Kindred, home of Unibet and many other industry leading brands, are seeking customer service agents with a desire to help us exceed our customer’s expectations. A Kindred customer service agent plays a critical part in our mission to offer our customers the best gambling experience. This vital position requires a person who can multi-task and is committed to provide great customer service and remains comfortable under pressure. Agents communicate with our customers via live chat, telephone and email, and utilize a variety of software tools to resolve technical problems in a fun, friendly and fast-paced environment.
To fit our desired profile, you need to be an enthusiastic individual who can maintain a cool and professional approach even in the most stressful situations.
This vacancy is based in our HQ in Malta and offers great opportunities to those who want to kick-start their career within a young and dynamic company and work with one of the leading online gaming companies around the world.
Key Responsibilities:
- Provide customer service to customers via telephone, Live Chat and e-mails in your native language/s
- Perform outbound calls according to the company policies and corporate values
- Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered.
- Resolve all sorts of technical problems reported by customers
- Handle both written and verbal internal communication, which is in English
- Work in a team, support team members and contribute to a good atmosphere on the job
Key Competencies:
- Excellent written and verbal communication skills
- Excellent team player
- Pleasant personality
- A minimum of at least 1 years’ experience in a Customer Service environment
- Can work well under pressure
- Works under minimum supervision
- Apart from your native language Swedish, fluency in English is imperative.
Benefits Package:
- 25 days holiday
- private medical insurance
- yearly gym membership compensation
- free fruit and coffee everyday, free ice cream or cakse once a week
- A packed social schedule of fun events including the legendary Kick Offs
- Social activities, such as the running club, yoga, ice cream/cupcake Wednesday and our highly competitive ping-pong competitions
- Excellent learning and development opportunities
- Increased maternity and paternity leave
- Free eye test and influenza jab
- Share awards for all employees
- 3 days CSR leave
Application process:
To apply for this role click on the "Ansök nu" button. We'll be in touch shortly.
All applications to be submitted in English.