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Irland, CorkIrland, Cork

Voxpro

Publiceringsdatum 05.09.2017

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Swedish Customer Support Specialist

(Relocate to Cork) Voxpro is an award winning outsourcing organisation. Our family values make this a great place to work with working environment like you have never seen before! The connection between our employees and our customers enables our teams to flourish and provide exceptional customer service, setting the standard to ‘wow’. We now have exciting opportunities for multilingual Customer Support Agents for one of our Global clients. Responsibilities
  • Provision of an excellent support experience to Voxpro customers users via email, phone and chat
  • Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
  • Always be on the lookout for ways to improve the way we do things
  • Advocate for users and pass ideas and best practices on to the rest of the team
  • Update the internal knowledge base when you discover something new
  • Establish effective working relationships with team members
Competencies 
  • Fluent in Swedish (or any other Scandinavian Language) and English
  • Ideally you would have minimum of 1 years Sales or Customer Service experience in customer facing or phone/email support role.
  • You will be highly motivated, with excellent organisational skills, you will thrive in a highly target driven environment
  • Excellent problem-solving abilities
  • Empathetic and can communicate in a caring and friendly manner
  • Strong time management skills and motivation to exceed expectations
  • Ability to work with systems you may not have come across before
  • Enjoy working in a fast paced environment
  • Comfortable working with computers
  • Strong team spirit with a passion and drive to help users and to deliver the best customer experience
Relocation Package:  We can offer you assistance with your relocation to Ireland. As part of this you can choose either to avail of two weeks of accommodation or we will reimburse you up to €285 towards the cost of your relocation. We would love to hear from you! Please submit your application and CV in English if you are interested.

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