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Malta, St. Julians (San Ġiljan)Kundtjänstagent (inkl. flyttpaket)
Malta, San GwannSwedish-speaking AML Analyst
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Customer Support Officer for Sweden - Gzira, Malta
FERRATUM IS A PIONEER IN THE FIELD OF FINANCIAL TECHNOLOGY AND MOBILE CONSUMER LENDING. Since 2005, the company has expanded its operations into more than 20 countries across Europe, North America and the APAC region. Ferratum Group's headquarter is in Helsinki, Finland and the company is listed in the Prime Standard segment of the Frankfurt Stock Exchange.
WITH OUR EU BANKING LICENSE AND OUR ESTABLISHED BIG DATA TECHNOLOGY, we are poised to establish ourselves as a leading mobile bank at the cutting edge of the digital revolution in the banking sector. Our aim is to be at the forefront of the mobile revolution in banking. Our main focus is on simple mobile solutions that satisfy every expectation of our customer. With Ferratum Group, your smartphone becomes a mobile bank.
We are looking for Customer Support Officers with Swedish language to join our Centralized Operations team in Malta.
If you are interested in working in the international financial corporation, bear high performance and good quality of work then YOU are THE ONE we are looking for!
Expected skills and requirements:
- Provide superior professional customer service whilst dealing with all enquiries regarding the bank’s products and services;
- Ensure that bank accounts are opened according to the bank’s product and service guidelines;
- Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
- Maintain a high level of knowledge when it comes to the bank’s products and services in order to provide customers with accurate information;
- Identify selling opportunities after analysing the customer’s needs;
- Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
- Process of transactions and outgoing payments accurately within the bank’s I.T. systems;
- Issuing of new cards and renewal processes.
- Assistance with gathering of data/information for the Bank (via phone, e-mails and chat);
- Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies;
- Communication and close cooperation with country co-ordinators and other departments;
- Monitoring the repayment of loans by customers, including by tracing relevant amounts to the Bank´s accounts and allocating the incoming payments in the Bank´s records;
- Minimum Secondary education
- Fluent in both English and Swedish in oral and written is a must. Additional languages will be a benefit.
- Previous experience in a similar position/environment is an asset
- Strong communication skills, both verbal and written
- Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel)
- Team player and customer oriented mindset is a must
- Willingness to learn and expand horizons is expected
- Attractive compensation package,
- Full-time permanent employment contract,
- Possibilities of career development,
- Different training programs to support your personal and professional development,
- Friendly atmosphere and supportive team in the heart of Malta
- Clear copy of your ID card or passport (front and back)
- Two signed reference letters from your previous employers with exact dates (beginning and end) (full-time employments). Kindly also make sure that the date that the letter has been written is on there, as well as the name, official title and signature from the person who wrote the letter. Also we would need a phone number to take a phone reference.
- Highest level of qualifications obtained (i.e. university degrees)
- Extract of your criminal record (not older than 3 months).
- Credit Check (not older than 3 months)
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