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Storbritannien, LondonSwedish Client Service Associate
- Storbritannien, London
Project Assistant (Swedish speaking)
StorbritannienMid-Market Account Executive (Swedish speaking)
Swedish speaking VIP Account Manager
- Building exceptional relationships with high value clients to provide a personalised service and gaming experiences tailored to them, across all products
- Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
- Acting as VIP Champion for Super VIPs, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties
- Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries
- Initiating campaigns that will drive activity for high net worth customers, ensuring they are generated in a timely manner, results monitored and reported
- Managing targets and a budget
- Maximizing and enhancing the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships
- Working alongside our Product and Brand Manager teams to increase player activity and drive turnover
- Monitoring the customer base for new VIP customer potential
- Improving and expanding on product and industry expertise to benefit our VIP customers
REQUIREMENTS
So you have been in the online gaming industry for 2 years plus with experience in both the casino and sportsbook services. You have worked with VIP queries and would like to become more of a specialist when dealing with Top VIP customers. You have shown positive interpersonal skills and have the ability to quickly build a rapport with valuable players. Every player should be treated as a VIP and that is your mantra - this is why you deliver the best customer service. When it comes to communication you are confident and articulate in both English and Swedish whether it’s on e-mail, phone or chat. You are there for players when needed, flexible with your work hours and able to work various shifts if need be. On top of all this, you are good at multi-tasking and prioritising. Your line manager does not need to tell you what to do as you are trusted and able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly. Using your knowledge, building on it and sharing this with the team. It is important to be consistent, to ensure smooth, clear and effective communication to players and to work effectively together; you are proactive and are keen to listen to others and also give constructive feedback to help make improvements. Your customer service is top notch and your communication with customers (no matter via what channel) has been praised. Being target driven, the competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets; to meet pre-determined productivity, quality and service levels that ComeOn sets to reach top service.BENEFITS
At ComeOn we put a lot of trust in every individual, we know that if we get the tools and space to do what we do best, we will be both happy and deliver great things. This is why we have some of the greatest minds in the industry working here. Working hard also means that we need to be able to recharge our batteries once in awhile, this is the reason why we want our office atmosphere to be relaxed and cosy, come by and challenge us in a game of ping pong or FIFA and if you're not into that, a studio session at the local gym or a cold drink from the fridge on a Friday late afternoon might be your type of melody. Applications might take a week or two to review so please stay cool. We shall get back to you ;)
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