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Moranti Services A/S

Swedish speaking service profiles for our Back Office team

”We are looking for dedicated, service minded profiles, to be a part of our dynamic Back Office team. The team handles e-mail, chat, social media, Trustpilot etc. on behalf of our business partners. The team is situated in our Danish office in Copenhagen.”

CAN YOU COMMUNICATE AND PERFORM EXCELLENT CUSTOMER SERVICE BY E-MAIL CHAT, SOCIAL MEDIA ETC. AND DO YOU WANT TO MAKE A DIFFERENCE IN EACH CUSTOMER CONTACT – THEN JOIN US IN OUR FAST GROWING COMPANY.

MAIN TASKS

The task is to handle requests on e-mail, chat, social media and occasionally phone – ensuring the overall customer experience whether it is:

  • Track and Trace requests
  • Queries e.g. subscriptions, products, travels or the like
  • Re-booking and/or reimbursements
  • Follow up on market initiatives according to defined campaigns

QUALIFICATIONS

  • College degree, language or social studies is preferable but not a requirement
  • Language skills:
    • Swedish or Norwegian fluently, written and spoken
    • English, high level, written and spoken
    • Additional language skills are a plus not a requirement
  • IT flair

JOB EXPERIENCE

  • 6-12 months’ experience in the service sector; customer service, administration,help desk, office or the like

Further, we are looking for colleagues who are team players working in collaboration with the team members and other teams/departments. And most importantly, you want to make a difference ensuring the team exceed expectations.

WE OFFER

A unique opportunity to be a part of a dynamic team in an exciting, fast growing company, serving customers, globally.

Full time and/or part time positions, salary package – salary paid in DKK, language bonus and pension

Interested…

Please send your application and CV through the ”Ansök nu”-button soonest possible.

Moranti Services is one of Denmark’s oldest service, call and contact centers. We offer standard and customized solutions for customer service / helpdesk, monitoring / support team and back office assignments. We serve customers globally in 6 languages. Our headquarter is located in Copenhagen where our employees strive to provide a good customer experience every day.

Moranti – because customer service begins on the phone…

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