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Lettland, RigaLettland, Riga

TietoEVRY

Publiceringsdatum 04.10.2021

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Swedish or Norwegian Speaking IT Customer Support Specialist in 24/7 Team

Would you be interested in developing yourself professionally in the IT industry, learning new skills and working with great colleagues in a stable company with Scandinavian values? We provide IT training for employees to be able to ensure IT support to our customers and develop further within IT fieldprevious IT skills, work experience not required. As well as the possibility to work remotely within the borders of Latvia! TietoEVRY invites you to join our IT Service Desk department with the largest Scandinavian speaking customer service team in Latvia - more than 100 amazing colleagues, and we are actively looking for new colleagues to grow our team. Our Service Desk was established in 2013 in Riga to provide IT services for corporate customers in public sector, utilities, retail and logistics in Norwegian, Swedish, Danish. We offer working experience on an international level in a leading global IT company. As part of your job you will be responsible for:
  • Provide first line support to customers in Nordics and worldwide via phone, ticketing systems and other tools
  • Ensure high level customer satisfaction and interact daily with colleagues, clients, IT technicians
  • Troubleshoot problems and offer solutions by using the internal knowledge base
  • Continuously maintain and develop one's work-related knowledge
Expected requirements:
  • Good Swedish or Norwegian language, as well as English.
  • Fast learner who adapts easily and enjoys a dynamic working environment
  • Excellent communication, problem-solving skills and passion for customer service
  • Eager to take initiative and '' can do '' attitude
  • Accountable personality with the ability to work independently and prioritize tasks
We offer you
  • Relocation package (reimbursement of travel expenses, accommodation, etc. )
  • Professional and personal development opportunities
  • Scandinavian values, business stability and openness
  • Dynamic and friendly work environment
  • Excellent and competent colleagues
  • Working normal business hours and the possibility to work remotely
  • Competitive remuneration up to 1300- 1700 EUR monthly / gross *, additional surcharge for evening, night shifts and benefits package (health insurance, sports and a lot more)
  * Monthly salary offer will be defined based on the candidate's professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)

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