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MaltaMalta

Frontloop Media

Publiceringsdatum 20.11.2017

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SWEDISH CUSTOMER OPERATIONS EXECUTIVE

At Frontloop Media the customer stands at the core of everything we do. Operating brands as Betastic.comSpintatsic.com and Esportsbetting.com, nothing is of greater importance to the success for us than the trust our customers put in our brands and products. This is why every part of our business, be it Marketing, Product Development or Customer Support, lives and breathes the same values: transparency, reliability and superior service. It is because of this customer-centric approach that our Customer Operations team plays a vital role in our organization. We are currently looking to expand this team with a Swedish Customer Operations Executive. Full Time Position.

YOUR RESPONSIBILITIES & DUTIES

The responsibilities and duties of a Customer Operations Executive revolve around three main areas: Customer Service
  • Handling of customer queries via live-chat and email
  • Optimizing the existing processes within the customer service team
  • Relaying of customer feedback to the different departments
  • Ensuring responsible gaming policies are adhered to
Account & Age Verification (KYC)
  • Monitoring of partly automated verification processes of customer data
  • Manually verifying customer accounts
Online Payment
  • Monitoring new registrations and SMS-verifications
  • Screening automated deposits and withdrawals
  • Monitoring of suspected account fraud

YOUR PROFILE

  • You are an ambitious and confident individual, who is eager to cease an opportunity and excel in a fast-growing team of industry experts.
  • You are prepared to take on responsibility in the areas of customer support, online payment and KYC.
  • You are prepared to align your working hours to the times of increased customer activity (i.e. 14:00 until 22:00, occasionally also weekends).
  • You are fluent in both Swedish and English.
  • You are the type of individual who doesn’t see problems, but rather challenges that have yet to be tackled.
  • You have already worked for a company in the i-Gaming sector? Excellent!
  • You already have experience in the area of customer operations (customer support, online payment, KYC) from working for fintech, insurance, banking or retail businesses, such as Amazon or Zalando? Fantastic!
  • You have basic expertise in the areas of CRM, marketing and/or product management.
  • You are prepared to learn, grow and eventually take on roles with greater responsibilities.
  • Last but not least: you are prepared to make Malta your new Mediterranean home.

YOUR APPLICATION

  • Please send your CV through the "Ansök nu"-button
  • We would appreciate if you could also briefly share your thoughts on current trends in the areas of customer service and/or online payment. Also state what makes you a particularly suited candidate for this role.
  • Should you have a LinkedIn profile, you are more than welcome to share it with us.
Your application will be handled discretely. Additional information about the role, such as compensation and working environment, will be shared as part of the job interview. More information on our company can be found at Frontloopmedia.com.

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