Swedish Customer Care for Staples
Are you interested in an exciting career in a growing and innovative company?
If yes, join us!
We are looking for thinkers and doers, pro-active, cooperative and motivated people who are excited to communicate with people. Deliver an outstanding customer experience at every single opportunity. Assist customers before, while and after purchase, ensuring their satisfaction by delivering high quality service.
Staples makes it easy to make more happen with more products and more ways to shop. Through its world-class retail, online and delivery capabilities, Staples lets customers shop however and whenever they want, whether it’s in store, online or on mobile devices. Staples serves customers in 25 countries offering a wide product range, in categories such as office supplies, paper & stationery, technology, facilities and breakroom, furniture and Copy & Print.
What we are looking for
- Fluent written and verbal communication skills in Swedish;
- Moderate English skills (B2 level);
- Good computer and Internet skills;
- Demonstrates sympathy and empathy;
- Excellent communication skills, interpersonal skills and team spirit;
- Experience in telephone customer care / call center environment (preferred).
- Ensure an adequate response time while delivering high quality service to all customers via email and phone;
- Maintain excellent quality and efficiency in order to achieve our team targets;
- Support customers before, while and after purchase;
- Assist with concerns regarding products, payment transactions and shipping;
- Assist with concerns regarding a broad range of customer accounts issues.
What we can offer you
- Excellent work opportunity in a leading multinational company;
- International career in a multicultural environment;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Long-term development opportunities;
- Private health insurance after 6 months of employment;
- Accommodation in a room in a Teleperformance owned apartment;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events.