Jobbet har utgått!

Concentrix on behalf of NETGEAR are looking for IT Enthusiasts to join their team in Cork.

Concentrix on behalf of NETGEAR are looking for IT Enthusiasts to join their team in Cork.
Concentrix
torsdag 11 juli
Cork, Irland
8 har ansökt

Concentrix provides a dynamic and challenging work environment supporting the entire NETGEAR home product line via multiple communication methods all in a professional and timely manner. Hands on training is provided using e-learning tools as well as a live lab environment at the commencement of employment.

We Provide

  • A friendly and relaxed open plan working environment.
  • Opportunity to advance.
  • Competitive salary and benefits.


Duties & Responsibilities

  • Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.
  • Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
  • Displaying a high level of customer service during support to achieve high customer satisfaction scores.
  • Adhere to escalation procedure in case of any escalations
  • Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
  • Must be flexible, adaptive, and able to follow and contribute to potential directional changes in a dynamic business and support structure.
  • Achieve high customer satisfaction, phone, productivity and other individual and team targets in NETGEAR’s recognised top support environment.
  • Flexibility and ambition to assist on business product cases should the opportunity arise to gain further knowledge and experience.


Skills & Qualifications

  • Fluent Swedish and English, both Oral and Written.
  • A good mix of both IT knowledge and customer service skills are essential.
  • Any IT certification or equivalent qualification is desirable, relevant technical experience will also be taken into consideration.
  • Experience of supporting customers in a contact centre environment is desirable.
  • Familiarity with Routers, TCP/IP, Firewalls, LAN and other network technologies would be a distinct advantage.
  • Excellent communication skills.
  • Proven time management skills and ability to work under time pressures.
  • Fantastic team spirit and mentality with a focus on customer satisfaction.

 

  • Position:   Level 1 Support Expert
  • Location: Cork, Ireland
  • Reports to:  Team Leader
  • Language(s):  Swedish & English
  • Training:   3-4 weeks
  • Working Hours: Monday-Friday, 08:00-16:30, 09:00 – 17:30 or 09:45-18:15

Cork, Irland

Levnadskostnader

Bröd
Bröd 12 kr
Cappuccino 33 kr
Biobiljett 113 kr
Gymkort (Månadsvis) 491 kr
Kollektivtrafik (Månadsvis) 897 kr
5km taxi resa 89 kr
Liten lägenhet 11 331 kr
Mellanstor lägenhet 13 219 kr
Stor lägenhet 16 052 kr

Stadens toppkvalitéer

9/10 Internetåtkomst
9/10 Säkerhet
9/10 Tolerans
8/10 Affärsfrihet

Klimat & Miljökvalité

161
Genomsnittligt soldagar per år
204
Genomsnittligt regn dagar per år
57.5 / 100 Grönt & Parker
82.5 / 100 Luftkvalité
67.5 / 100 Skräpavfall
80 / 100 Dricksvattenkvalité
60 / 100 Rent & Fint

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