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Irland, CorkIrland, Cork
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Concentrix

Publiceringsdatum 10.07.2019

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Concentrix on behalf of NETGEAR are looking for IT Enthusiasts to join their team in Cork.

Concentrix provides a dynamic and challenging work environment supporting the entire NETGEAR home product line via multiple communication methods all in a professional and timely manner. Hands on training is provided using e-learning tools as well as a live lab environment at the commencement of employment. We Provide
  • A friendly and relaxed open plan working environment.
  • Opportunity to advance.
  • Competitive salary and benefits.
Duties & Responsibilities
  • Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.
  • Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
  • Displaying a high level of customer service during support to achieve high customer satisfaction scores.
  • Adhere to escalation procedure in case of any escalations
  • Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
  • Must be flexible, adaptive, and able to follow and contribute to potential directional changes in a dynamic business and support structure.
  • Achieve high customer satisfaction, phone, productivity and other individual and team targets in NETGEAR’s recognised top support environment.
  • Flexibility and ambition to assist on business product cases should the opportunity arise to gain further knowledge and experience.
Skills & Qualifications
  • Fluent Swedish and English, both Oral and Written.
  • A good mix of both IT knowledge and customer service skills are essential.
  • Any IT certification or equivalent qualification is desirable, relevant technical experience will also be taken into consideration.
  • Experience of supporting customers in a contact centre environment is desirable.
  • Familiarity with Routers, TCP/IP, Firewalls, LAN and other network technologies would be a distinct advantage.
  • Excellent communication skills.
  • Proven time management skills and ability to work under time pressures.
  • Fantastic team spirit and mentality with a focus on customer satisfaction.
 
  • Position:   Level 1 Support Expert
  • Location: Cork, Ireland
  • Reports to:  Team Leader
  • Language(s):  Swedish & English
  • Training:   3-4 weeks
  • Working Hours: Monday-Friday, 08:00-16:30, 09:00 – 17:30 or 09:45-18:15

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