Teleperformance Greece
Teleperformance Greece is a leader in outsourced multichannel customer experience management. With more than 4700 employees from all over the world we are one of the larger private sector employers in Greece. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care and technical support.
Job summary
Danish Speaking advisors are responsible for call processing in an effective and professional manner in both Danish and English, while at the same time using great service skills to ensure customer satisfaction. The ideal candidate will be able to report the needs of customers resolve any customer issues and utilize the appropriate channels for conflict resolution.
Duties & Responsibilities
- Receive Inbound calls, E-mails and Chats from consumers requiring product support in Danish and English.
- Analyze, troubleshoot and resolve all issues.
- Investigate and solve problems; performing root cause analysis in.
- Ensure that call returns to clients are completed in a timely fashion (per commitments) and any issues are resolved.
- Communicate and inform the customers clearly.
- Manage the length of calls ensuring minimum consumer inconvenience.
- Be able to stay up to date with any system information, changes and updates.
- Set high standards of performance for self; assuming responsibility and accountability
- for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Minimum Requirements
- Proficient in both Danish and English (written and oral skills)
- Excellent communication and phone skills.
- Good tech skills and familiarity with new technologies and smartphones.
- Willingness to work in a fast paced environment.
Offer
- In case of relocation, we provide your air ticket to Greece
- Airport pick up
- 2 weeks free accommodation in our collaborating hotels
- Step by step support regarding your hiring process, permanent accommodation & acclimation.
- Competitive salary
- 14 salaries per year (One on Christmas, half for Easter & for Summer vacation)
- 25% extra payment for working night shifts and 75% extra payment working on Greek Holidays
- 20 days annual paid holiday
- Monthly performance bonus
- Bonus for referring new colleagues
- Health insurance coverage
- Training in English, paid from the 5th day on
- Free Greek language courses
- Continuous IT and Soft skills training
- In-House doctor and examination center
- A professional, modern and multicultural environment
You may send your CV via mail through the "Ansök nu"-button.
Learn more about us & join the TP Family
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