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Malta, St. Julians (San Ġiljan)Kundtjänstagent (inkl. flyttpaket)
Malta, San GwannSwedish-speaking AML Analyst
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Customer Service Specialist - Swedish speaker
Mr Green is looking for Customer Service Specialists for the office on Malta.
Duties:
Being a Customer Service Specialist at Mr Green Online Casino means being part of the ambition of becoming the best customer service in the industry. Hence, we are looking for a proactive, forward thinking candidates that can help drive this company ethos forward. As a Customer Service Specialist you should be able to work and think independently, come up with creative solutions when needed as well as follow the company guidelines. Customer Service is the heart of our company. As a Customer Service Specialist you will be the one that our customers will contact at the first place. It means you will understand their issues from their perspective, at the same time you’ll be having extensive knowledge on systems and multiple ways to solve customer’s problems. Our customer service should serve as an extra value for the customer, when contacting us we want our players to feel like they’re being recognised and that the conversation is interesting, positive and intriguing. Before joining Mr Green’s superior customer service team, we’ll invite you to join our one-month-long tailored training program called The Mr Green Academy. Training is led by the dedicated trainer – experienced Team Leader being available for you for a whole month. During the Academy you will join various training sessions including Games, Sportsbook, Fraud and AML, Empathy and soft skills, Responsible Gaming, Objection Handling and many other sessions. After a successful graduation from the Academy, you’ll become a true gentleman equipped with all the right knowledge to represent Mr Green in the contact with our customers. The Customer Service Specialist will be working on shifts of 40 hours/week in total. |
https://vimeo.com/187665366 |
Learn more about the culture, working environment and benefits of Mr Green: mrgreen.com/careers/.
Responsibilities
1. Representing Mr Green in all customer contacts, giving the best service via email, phone and chat – part of excellent customer service is building retention with customers, making them feel welcomed, special and ensuring that they are enjoying fully their casino experience. 2. Communicating with the customers in a gentleman manner, in writing as well as orally – as Mr Green is a perfect gentleman, we expect our Specialists to show respect, honour and personal responsibility, be able to keep cool in all different types of situations. 3. Building and maintaining relationships with existing and new customers – our key goal is to establish trust with our customers. To build trust with them it is vital to listen and to understand them. 4. Identify and report improvement areas according to company procedures. As you will be the first one handling customer’s issues and understanding them from their perspective, we want you to forward your feedback forward to our Product & Tech departments as with that we can constantly improve our platform in a way it reflects customer’s perspective. 5. Providing uninterrupted service by:- Helping our customer with all their enquiries
- Clarifying Mr Green’s Terms and Conditions when it is needed
- Explaining how to use Mr Green games and services
- Assisting the customers with on-going marketing campaigns
- Logging the tasks in accordance with company guidelines
- Helping out Payments and Fraud specialists in upholding security of the company and preventing fraudlent activities
- Advising players on responsible gaming tools and acting pro-actively on player’s gaming patterns
- Escalating and following up customer cases when needed
- Helping out with translations if needed
Skills & Competencies
- On-line experience in Support / Customer Services
- Experience in assisting the customers via email, phone and chat
- Fast typewriting
- Excellent written and verbal communication skills
- native Swedish with fluent English
- Clear thinking and problem solving
- Previous experience in iGaming or keen interest in sports or casino games
- Flexible and willing to work daily / evening shifts
We offer
- full time employment
- salary up to 26.000€ including bonuses
- private health, dental and travel insurance
- sport-fitness benefit
- breakfast at work
- smoothies and beer Fridays ;)
- company events
- night shift allowance
- performance bonuses
- coffee vouchers
- lunch each week
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