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IrlandInternational Software Quality Engineer with Swedish
- Irland, Dublin
Enterprise Digital Specialist - Security - Swedish speaker
- Irland, Dublin
Digital Solution Area Specialist - Security - Swedish Speaker
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Customer Operations Representative – Nordics
A bit about Us
CarTrawler’s offering is exceptional – we provide a complete solution to various car, rail and transport links. We pride ourselves on occupying various positions in the travel industry, by partnering with high profile brands such as Emirates, Ryanair, Hertz, Haiwaiian Airlines and Thomas Cook, we guarantee optimization of their bookings.
The Team: The Customer Operations team is at the heart of our business and our people excel at delivering a high level of customer service to our customers. In addition to providing a seamless service, you will put our valued customers at ease at every stage of their journey. Our unique differentiator is the vibrant and diverse group of people we have working in the CCE. With over 14 different languages being spoken and employees hailing from over 36 countries, the CCE is a dynamic microcosm of world cultures. By combining a diversity of cultures and top talent, you will join a team delivering a wide-ranging service to millions of customers worldwide.
A typical day: You’ll be assigned to a designated team, depending on your language skillset, who are great at making sure you feel welcomed from the get go. Each day you will support our customers’ needs, via a variety of mediums such as phone, email and social media, in a helpful and engaged manner. We’re a 24/7 operation, meaning that our teams work on shifts between the hours of 8am and 8pm, Monday to Sunday. Our environment is fast-paced and demanding, but extremely rewarding. Resilience is paramount and our managers will recognise your achievements and your performance.
What background we’re looking for:
- Experience working in a customer centric role and providing excellent customer service
- Proficient in Microsoft Office
- Fluency in Norwegian or Swedish is essential – both written and verbal communication
- Excellent communication and interpersonal skills – ability to communicate clearly and professionally with our customers both over the phone and in writing
- Desire to provide superior customer service with patience and empathy
- Resilience- enjoys working in a fast paced environment and remains optimistic in challenging times
- Takes ownership and responsibility for issues and uses initiative to deliver practical solutions
- Eye for detail and organisation – someone who looks to get it right first time and pursues quality in accomplishing tasks whilst achieving key targets
- Builds positive relationships within and across teams
- Effective influencing and persuasion skills
- Flexibility to work across teams as needed
- Must be available for a regular schedule of 40 hours, one that spans weekends and holidays as our customers need us
- Free healthy breakfast every morning
- Chill Out Room - designed to give our employees a relaxation space during their work day
- Table tennis and Air Hockey tables throughout the office
- Regular company events: Dawn Rave, Gaming Nights, Film Screenings and Carnival Days.
- Subsidized restaurant - gourmet food and Grumpy Mule coffee
- Paid time off for holidays, company days, maternity / paternity leave and weddings
- Sports and Social Club – surprise treats, group events, social nights and sporting activities
- Travel Tax Saver Schemes for rail and bus
- Dedicated Corporate Social Responsibility Committee
- Modern, open plan offices just a stone’s throw from Dublin City Centre
- Flat organization structure – Dinners with Executives and regular talks
- Dedicated Learning and Development Team
- Knowledge Sharing Seminars - lunch time seminars covering a range of cutting edge topics
- CarTrawler Pension Scheme
- Optional flu vaccinations
- In-house health screenings
- Income Protection and Life Assurance
- Comprehensive VHI health insurance – covers both your physical and mental health
- New Mothers' Lactation Room
- Regular talks on subjects such as parenting, nutrition and mindfulness.
- Free weekly yoga, Pilates and Boot Camp courses held in-house
- Free weekly Tag Rugby and 5-a-side football
- Free monthly office visits from massage therapists and nail technicians
- Bike to Work Scheme and secure bike storage
- Charity runs
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