If you are fluent in either
Swedish or Norwegian or Danish and English, don’t miss the chance to apply!
Job description
- Receiving Inbound calls, E-mails and chats from existing consumers requiring product support.
- Maintaining, analyzing, troubleshooting and attempting repair of all products.
- Investigating errors and problems; performing root cause analysis in effort to provide permanent resolutions.
- Ensuring that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved.
- Communicating clearly with all consumers.
- Managing, effectively and efficiently, length of calls ensuring minimum consumer inconvenience.
What we offer
- Competitive Salary
- Extra Payment for Overtime, Sundays and Greek Holidays (75%)
- Paid 45-min break within the 8h shift
- 2 Extra salaries per year (Christmas / Easter- Summer)
- Bonus for referring new colleagues
- Monthly performance Bonus
- Joining Bonus
- 20 days annual paid holiday
- Great relocation package: Free Airplane Tickets/ Free Transportation from Airport/ 2 Weeks Free Accommodation in Hotel close to our premises
- Visa Support
- Special Discounts and Offers for all employees
- Paid training using the latest technology
- Ongoing IT and Soft skills training provided by our specialists keeping you updated
- Career development opportunities
- Pension plan
- Health insurance coverage
- International, multicultural modern working environment
- On-site canteen
- Casual dress code
- In-House doctor and examination center
- Location easy to reach by Public Transport
- Free Greek courses
- Welcome event
- Employee Relations team to help new hires integrate in the Greek lifestyle and culture
- Interactive activities within a fun team: team-building, excursions, themed parties, sport events, talent pageants etc
If you care about customers, enjoy sorting out their problems, and want to give them the kind of service that knocks their socks off get in touch today!
Company details
Established in 1989, Teleperformance Greece is the very first company to introduce Contact Center Outsourcing in the local market. In 2002 it became the Regional Headquarters for the Teleperformance Operations in South Europe & the Middle-East and in 2004 it started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 130 markets in 34 languages & dialects and employing nearly 4,300 people from 78 nationalities.